We exist to bridge divides and unlock opportunities by not only creating innovative organizational improvement strategies, but working with our partners to improve existing systems, recognizing that new products may not be the answer. We have a steadfast commitment to social impact, and recognize the risks of creating disparity when introducing technology, collecting program data, and building business through certain channels. We strive to mitigate this risk through defining users as everyone who may touch what we create, and clearly involving them in our processes. Engaging focus groups, rigorous user testing, trial and error, continuous feedback loops and local expert involvement are some of our methods.